Terms of Service

Last updated: 14 Oct 2025

These Terms of Service (“Terms”) govern your use of the PL Cloud Solutions website (plcloudsolutions.ca) and engagement of our consulting services (“Services”). By accessing the site or engaging us, you agree to these Terms.

1. Services

We provide technology consulting, including (but not limited to) website creation and refresh, infrastructure and networking guidance, security hardening, and end-user IT support. Specifics, deliverables, and timelines will be outlined in our written estimate or statement of work (SOW).

2. Estimates, fees & payment

• Estimates are based on information available at the time and may change if scope or assumptions change.
• Unless otherwise stated, invoices are due within 15 days of receipt. Late payments may incur interest as permitted by law.
• Expenses (e.g., software licenses, domains, hardware) will be pre-approved and billed at cost plus applicable taxes.

3. Client responsibilities

• Provide timely access to information, systems, and personnel necessary to deliver the Services.
• Designate a primary contact for decisions and approvals.
• Ensure you own or have rights to any materials you provide and that they do not infringe third-party rights.

4. Access & credentials

If you provide us with access to your environments, you are responsible for safeguarding any credentials. We will use industry-standard care, least-privilege principles, and agreed-upon security practices.

5. Deliverables & intellectual property

• Upon full payment, you receive a non-exclusive, perpetual license to use deliverables we create for you in the ordinary course of your business.
• We may use pre-existing tools, templates, scripts, or frameworks; ownership of those remains with us or the applicable third parties. You receive a license to use them as part of the deliverables.

6. Third-party services & dependencies

We may recommend or integrate third-party products and services (e.g., cloud platforms, email providers). You are responsible for reviewing their terms and privacy policies. We are not responsible for third-party outages, pricing changes, or terms.

7. Confidentiality

Each party agrees to use the other party’s confidential information only for performing or receiving the Services and to protect it with reasonable care. This obligation does not apply to information that is public, independently developed, or rightfully obtained from a third party.

8. Data, security & backups

We implement reasonable safeguards appropriate to the engagement. Unless explicitly contracted to do so, we are not responsible for maintaining your operational backups or disaster recovery plans.

9. Warranties & disclaimers

To the maximum extent permitted by law, the Services are provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or related to the Services is limited to the fees paid to us for the specific engagement giving rise to the claim.

11. Indemnity

You agree to indemnify and hold us harmless from claims arising from materials or instructions you provide, your misuse of the Services, or your violation of these Terms.

12. Termination

Either party may terminate an engagement for convenience with written notice, subject to payment for work performed and authorized expenses incurred up to the termination date.

13. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

14. Changes to the Terms

We may update these Terms from time to time. We’ll revise the “Last updated” date above and post the latest version here.

15. Contact

Questions about these Terms? Email help@plcloudsolutions.ca.